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The whole desk shares one inbox: [email protected]. Liam Cormier and Renee Marchetti read it, and whoever is free first picks up your note. There is no phone line, no office you can visit and no chat widget, so email is the only way in, and we would rather answer it properly than quickly.

Write to us about what is on the site. That covers a score you think is off, a review that has fallen behind a casino's current rules, a broken link, a question about how the ranking is built, or a correction you can back up with a screenshot or a date. Name the page and, if you can, quote the line that bothers you. A correction with evidence usually leads to an edit within a few working days, and we note substantial changes on the page itself.

Please keep casino account problems out of this inbox. If a deposit has not arrived, a withdrawal looks stuck, a bonus did not credit, or the casino wants more documents before it releases your money, only that casino's support team can see your account and act on it. We do not hold your funds, we cannot see your balance, and we cannot reverse a decision the operator has made. What we can do is tell you, in general terms, how a type of problem is normally handled, so that you know what to ask the casino for.

Questions about personal information come to the same address. If you want to see what we hold about you, fix it, or have it deleted, say so in the subject line and tell us which email address you wrote from. We will reply to that address only, and we may ask one confirming question before acting.

Do not send passwords, card numbers or scans of identity documents, even if you think they would help. We will not need them, and we will delete anything of the kind that arrives.

Press, partnership and advertising approaches are read like everything else, but a commercial offer does not buy a place in our rankings, and we say so in advance to save you the time.

Email [email protected].

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